Politique de remboursement

1. **Non-returnable Items:**
- Gift cards.
- Hand-selected, in-store purchased items. Customers are responsible for ensuring the condition of these items before leaving the office.

2. **International Returns:**
- Returns are accepted, but customers must contact the company before shipping goods back.
- Buyers are responsible for return shipping costs.
- Items must be returned within 30 days via the local post office.
- Returns will be inspected before processing refunds.

3. **Eligibility and Conditions for Returns:**
- Items must be unused and in original packaging.
- A receipt or proof of purchase is required.
- Partial refunds may apply under certain conditions, including a 20% restocking fee for canceled orders and returned items.
- Refunds are processed within a certain timeframe after approval.

4. **Refunds:**
- Customers will receive notification of refund approval or rejection.
- Refunds are applied to the original payment method.

5. **Late or Missing Refunds:**
- Customers should first check their accounts and contact their bank or credit card company.
- If issues persist, customers can contact the company for assistance.

6. **Sale and Discounted Items:**
- Only regular-priced items are eligible for refunds.

7. **Exchanges:**
- Exchanges are permitted for damaged items with written confirmation.
- Customers must contact the company for exchange instructions.

8. **Gifts:**
- Gift returns may result in a gift credit or refund to the original purchaser.
- Gifts given by the company are non-refundable or exchangeable.

9. **Shipping:**
- Customers are responsible for return shipping costs.
- The company provides a shipping address upon email confirmation.
- Shipping costs are non-refundable, and customers should consider trackable shipping for items over $75.